Frequently asked questions
- Do I have to pay extra when compared to buying the tickets in the traditional way?
Dhanunjaya does not charge anything extra when compared to the traditional way. The tickets are absolutely at the same cost.
- I've lost my ticket what do I do now?
A copy of the ticket would have been sent to you by e-mail when you booked the ticket. Please take a printout of that mail and produce it at the time of boarding. If you have not received your ticket to the mail id you provided, we have flexibility that you will receive a message directly to your mobile from Dhanunjaya immediately after booking ticket, you can give the PNR Number in website and you can take a printout.
- Can I cancel the ticket?
Yes. The tickets booked through Dhanunjaya can be cancelled*. Money is transferred back to the passenger's credit/debit card. Please note that the cancellation fee as per terms & conditions.Please contact our live help (18602003333) for service specific details.
- I don't have a credit can I still buy tickets at Dhanunjaya?
Yes. You don't necessarily need to have a credit card to buy tickets on Dhanunjaya BUS. All you need to have is just an internet enabled bank account. You can transfer money from any of your below bank accounts to Dhanunjaya to buy tickets.
- ICICI Infinity
- UTI Services
- I missed the bus. Do I get refund?
Dhanunjaya provides 100% refund if the bus is missed due to either Dhanunjaya or its partner company's fault. However, if the bus is missed due to any other reasons not directly related to Dhanunjaya it does not provide any refund.
- What credit/debit cards do you accept?
We accept the following credit cards
- What payment options do i have?
The different payment options are
- Pay through Credit card.
- Pay through Debit card.
- Pay through Itz cash cards.
- Pay through Mobile
- Is there any other option to book tickets from Dhanunjaya?
Yes. You can book tickets by going to the nearest Itz cash cards counter. Also you come to our corporate office at Hyderabad fill address give Office phone number.
- How safe are online transactions?
Transactions on Dhanunjaya are very safe. Dhanunjaya employs the best-in-class security and the transactions done through Dhanunjaya are secure. Dhanunjaya uses Secure Socket Layers (Verisign SSL) data encryption. Using SSL ensures that the information exchanged with Dhanunjaya is never transmitted unencrypted thus protecting the information from being viewed by unauthorized individuals. This encryption is done using 128-bit RC4 encryption. In addition the credit card information is processed over secure gateways which are certified by Visa's.